Frequently Asked Questions

• International Orders

  • Can my order be delivered internationally?
  • What countries can I ship to?
  • What items are ineligible for international shipping?
  • How will I know how much my order will cost?
  • Are there any additional costs that will be due upon receipt of my order?
  • What currencies does Borderfree support?
  • I live in the U.S. Can I use Borderfree to ship an order internationally, but pay in U.S. Dollars (USD)?
  • What payment options does Borderfree support?
  • What are my international shipping options?
  • How much does international shipping cost?
  • When am I billed and what will my credit card statement say?
  • How much duty and taxes are charged on international orders?
  • Do you ship to U.S. military addresses (APO/FPO)?
  • I live outside of the U.S. Can I use Borderfree to ship to a U.S. address?
  • Do you ship furniture items internationally?
  • How can I track my international order?
  • Who should I contact if I have questions about my order after I have made a purchase?
  • Can I purchase or redeem international gift cards?
  • What is your return policy for international orders?
  • Are your electrical products compatible with all electrical outlets?
  • Are your lighting fixtures compatible with all electrical outlets?
  • Is Pottery Barn Kids Registry available to international customers?